Sapphire Bet Privacy Policy

Introduction

Welcome to Sapphire Bet. We understand that when sharing personal information on an online betting platform, security is a natural concern — and rightly so. This Privacy Policy is written to address exactly that.

Sapphire Bet is an internationally licensed online betting and gaming platform serving users in Bangladesh and beyond. This policy clearly explains how Sapphire Bet collects your personal information, how it is used, and how it is kept secure.

By using the Sapphire Bet platform, you are considered to have accepted this Privacy Policy. We recommend reading it in full before registering.

What Data We Collect

Sapphire Bet only collects the information needed to deliver the best service and keep the platform secure. We do not ask for unnecessary or excessive data.

Information provided directly

• Name, email address, and date of birth (collected at registration)
• Mobile number and mobile banking account details
• Copy of national ID or passport (for KYC verification)
• Your address and country of residence
• Details of messages and complaints sent to support

Automatically collected information

• IP address and device type
• Browser type and operating system
• Login time and session details
• Betting history and game logs
• Cookies & Local Storage Data

Data types & purposes (summary table)

How Your Data Is Used

Sapphire Bet uses your personal information solely to improve our service quality and ensure platform security. Your data is never sold to third parties for commercial purposes.

• Account Management: For registration, login, and identity verification.
• Transaction processing: For processing deposits, withdrawals, and bonuses.
• Customer Support: To resolve your complaints or queries.
• Fraud prevention: To detect unusual transactions or suspicious account activity.
• Legal Compliance: To meet regulatory authority requirements.
• Platform improvement: To improve the user experience.
• Promotional communications: To send you offers and newsletters, with your consent.

Who your data is shared with

Sapphire Bet does not sell your personal data to advertisers or any third parties. However, limited information may need to be shared in certain specific circumstances.

Lawful grounds for sharing your data

• Payment provider: Minimal information is shared with bKash, Nagad, and Rocket solely to verify transactions.
• Identity verification service: With approved third parties for KYC processing.
• Legal Authorities: Upon valid request from a court or regulatory authority.
• Game Software Providers: Technical data from gaming sessions is used solely for game operation.

Every third party mentioned above is contractually bound to comply with Sapphire Bet's privacy standards. They may not use your data for any other purpose.

Cookie Policy

Sapphire Bet uses cookies on its website and app. Cookies are small text files stored in your browser that make your experience smoother and more personalized.

Types of Cookies We Use

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and interface settings.
• Analytics cookies: To understand which parts of the platform are used most.
• Marketing cookies: To show you relevant offers with your consent only.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain Sapphire Bet features.

Security measures

Sapphire Bet uses industry-standard technology and processes to protect your data. We have multiple layers of security in place to prevent data theft and unauthorized access.

• 256-Bit SSL Encryption: All data transmissions are encrypted.
• Two-factor authentication (2FA): Add an extra layer of security to your account.
• Firewall and DDoS protection: Server-level protection against cyber attacks.
• Regular security audits: Regular audits by independent experts.
• Restricted staff access: Only authorised team members can access sensitive information.

Data retention period

Sapphire Bet does not retain your data longer than necessary. Each category of data has a defined retention period based on legal requirements and legitimate business needs.

Even after account closure, certain data must be retained for a defined period due to legal obligations. Once that period ends, the data is securely deleted.

Your data rights

Sapphire Bet believes you should have full control over your own data. That is why we provide you with the following rights.

• Right to access your data: You can find out at any time what data Sapphire Bet holds about you.
• Right to correct your data: If any of your information is incorrect, you can request that it be updated.
• Right to delete your data: You may request deletion of your data under certain circumstances.
• Right to restrict processing: In certain cases, you may request that processing of your data be temporarily suspended.
• Right to Opt Out: The option to opt out of marketing communications is always available.

To exercise any of these rights, contact Sapphire Bet's customer support team. Requests are typically responded to within 30 business days.